Returns & Exchanges

At Luminara®, we want you to be completely satisfied with your home lighting and decor. If you are not entirely happy with your purchase, we offer a hassle-free return process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.