Frequently Asked Questions
Everything you need to know about bringing Luminara® into your home.
What is the standard shipping timeframe for Luminara® products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your home decor and lighting?
Yes, all Luminara® products come with a 1-year limited warranty covering manufacturing defects to ensure your home remains beautifully lit.
What is your return policy if an item doesn't fit my space?
We offer a 30-day hassle-free return policy. If you aren't completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are your candles and lighting fixtures energy efficient?
Absolutely. Our LED technology is designed to mimic the warm glow of traditional lighting while consuming minimal power and offering extended battery life.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.